GEA Remote Eye Wear: real-time assistance, anywhere in the world
GEA Remote Eye Wear is a groundbreaking service innovation that enables virtual experts to support machine operators and service technicians in the field in-real time. From remote machine assessments, inspections and implementations to SOP (Standard Operating Procedure) assistance, this cutting-edge technology can reduce response times, save on travel costs and foster improved supplier-partner relationships.
Real-time trouble shooting for technicians
With its built in camera and microphone, it offers a range of functions, including “chat”, “hear”, “speak” and even the ability to “send” and “edit” pictures. With images projected onto the Remote Eye Wear screen, repairs, process optimization or inspections can be done at the speed of the Internet.
Information is streamed, live, via a Wi-Fi interface, enabling machine operators to send and receive information in real-time. Readable documents and procedures can be sent from the operator or requested from the engineer in the field. Using a bidirectional flow of information, the Remote Eye Wear can be used to assist customers with technical issues, inspect equipment and help with production start-ups.
Providing an array of benefits
From unexpected downtime to replacing damaged parts, and from identifying upgrade opportunities to equipment optimization: Amidst a strict regulatory environment and increasing competition, customers are constantly looking to optimize its processes. Remote Eye Wear can maximize production time, reduce operational costs, help to deliver quality products and, in the case of incidents or accidents, ensure the health and safety of staff.
Standalone unit or part of SLA
Available as a standalone unit and as part of the GEA Service Level Agreement (SLA) framework, the product’s scope of supply includes the Remote Eye Wear glasses, a battery charger, use of the registration QR code for a year, a microphone and headphones, an access point router and full documentation.