SEA Vision srl

SEA Vision is a leading supplier of vision systems for the pharmaceuticals industry for 27 years, building its success on the excellence of its technology solutions. To date, SEA Vision has installed over 1500 complete serialization lines and over 6,500 vision systems worldwide. Its long-standing expertise in innovative projects and constant commitment to research and development ensure the company offers its customers the best technology solutions possible for highly complex innovative projects. In 2019 SEA Vision has acquired 100% of the competing company Lixis, effectively becoming an international group with a workforce of 330 employees worldwide. In 2020 the Group announces the 100% acquisition of ARGO Vision, an Italian startup specialized in the development of Artificial Intelligence solutions with a focus on Computer Vision, thus marking a new important step for the enhancement of 4.0 yudoo Suite, the central fulcrum of SEA Vision current strategy.
With its network of engineering, sales, and marketing offices covering the main markets worldwide, SEA Vision provides customer-tailored training services and on-site technical assistance.
SEA Vision provides a full range of efficient services: engineering services, installations and validations, 24/7 On-line technical remote assistance with multilingual technicians, on-site technical assistance, Service Tracking System, technical training and updating courses, maintenance and Service Level Agreements (S.L.A.).
SEA Vision reliable service tracking system grants the right information flow with benefits in resolutions timings: every assistance request is registered into our web portal; problem is promptly taken in charge by the Help Desk personnel; in case pf critical issue, immediate escalation to After Sales and R&D Senior Managers; problem status and issues resolution tracking with statistics and reports.
SEA Vision offers dedicated training sessions on its solutions: the mail purpose of the trainings proposals is to make customers skillful about SEA Vision architecture and products and offers courses and workshop.
S.L.A. Software maintenance plans help to maintain the software of your systems always updated, with related validation documents included, bug fixing without transition to software major version and to receive notifications via newsletter for new software releases.
S.L.A. Help-desk assistance plans are designed to offer to our customers a priority support by remote thanks to the effort of a specialized group of Service Team technicians. Service Team will grant support by phone calls, Ticket Tracking System and remote connections.
For further information please visit: www.seavision-group.com